Patient information
Here you will find information for new patients and some ferquently asked questions. Please contact us if you have questions not covered here.
New patients
We welcome new patients.
General FAQs
No, you do not need a doctors referral if you are a private patient. Workers Compensation, veteran Affairs, Medicare EPC and Motor Vehicle Accident patients will require a doctors referral before being assessed and treated.
We treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, and more.
The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.
Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following your therapist’s advice can expedite progress.
- 3 Parking spaces directly in front of rooms on the ground floor.
- Parking next door at Parkway Hotel
- Parking on Frenchs Forest Road
Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.
It’s normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it’s essential to inform the physiotherapist for adjustments to the plan.
Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.
Appointment FAQs
We provide a change of clothes if needed but you may prefer to bring your own shorts or a t-shirt. Bring running/sports shoes if your injury is related to your activities. Any X-rays, CT scans, ultrasound scans, MRIs etc that are relevant to your injury will be helpful too.
Your first consultation may take up to 45 minutes (lymphoedema is 1 hour) and subsequent visits are approximately 30 minutes (lymphoedema45 minutes). Multiple injuries or complex cases may need longer appointments.
The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.
Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it’s good to inquire beforehand.
Billing & insurance
There are a number of ways. You can claim directly from your health fund through our HICAPs system in the practice and then only need to pay the gap. We accept cash, credit cards and EFTPOS payments and also bill Workers Compensation, Veteran Affairs and Third Party Claims directly if you have an approved claim.
You should contact your insurer to determine whether you are covered for physiotherapy under your health care plan.